1. Unopened products
Unopened products in their original sealed packaging may be returned within [X] days of delivery. Because we cannot verify the storage conditions of returned material, returned products are not resold. [RESTOCKING FEE PLACEHOLDER]
2. Opened products
To protect material integrity and traceability, opened vials cannot be returned, except as described in section 4.
3. Damaged, incorrect, or missing items
If an item arrives damaged, is not what you ordered, or is missing, contact us within [X] days of delivery. We will replace the item or issue a refund.
4. Quality concerns
If you believe a product does not conform to the specification on its lot Certificate of Analysis, contact us with the lot number and a description of your analytical findings. We will review the retained sample and COA and, where non-conformance is confirmed, replace the product or issue a refund.
5. Cancelled orders
Orders cancelled under our Terms of Sale are refunded in full to the original payment method.
6. How to request a return
- Email support@peptigenbioscience.com with your order number and the reason for the request.
- We will reply with a return authorization and instructions. Do not send items without authorization.
- Refunds are issued to the original payment method within [X] business days of approval.