Frequently asked questions

Orders are accepted only from buyers who are 21 years of age or older and who are purchasing for legitimate in-vitro laboratory research. Every order requires research-use attestations at checkout.

Online payment is not yet available. Accepted payment methods will be listed here at launch.

We may cancel any order that does not meet our Terms of Sale, including orders or communications that indicate an intended use outside laboratory research. Cancelled orders are refunded in full.

Institutional purchasing options are planned. Please contact us with your organization details.

We currently ship to addresses in the United States only. See our Shipping Policy for details.

Vials are packed in insulated packaging from temperature-controlled inventory, with tracking provided on dispatch.

Store unopened vials under the storage conditions stated on the product page and on the Certificate of Analysis for your lot.

All products are supplied as lyophilized powder in sealed vials, labeled with product name, quantity, and lot number.

Search the lot number printed on your vial label in our COA Library.

Independent third-party analytical laboratories perform HPLC purity and mass spectrometry identity analysis. See our Quality page.

No. All products are sold strictly for in-vitro laboratory research. They are not for human or veterinary use and are not drugs, food, dietary supplements, or cosmetics.

No. We do not provide any guidance regarding use of our products in humans or animals, and we cannot answer questions of that kind. Inquiries that indicate such intent may result in order cancellation. See our Research Use Policy.

Customer accounts are planned for launch. Until then, orders will be placed with an email address and verified attestations.

See our Privacy Policy.

Unopened products may be eligible for return, and we replace items that arrive damaged or incorrect. See our Returns Policy.

Email support@peptigenbioscience.com or use our contact form.