1. Destinations
We currently ship only to addresses within the United States. We do not ship internationally at this time. We may decline shipment to any destination where the sale of research chemicals is restricted. [RESTRICTED STATES / ADDRESS TYPES: COUNSEL TO CONFIRM]
2. Order screening and processing
Orders are reviewed for compliance with our Terms of Sale and Research Use Policy before dispatch. Orders that pass review typically ship within [X] business days. We may request additional verification before shipping.
3. Packaging
Products ship from temperature-controlled inventory in sealed vials, packed in insulated packaging appropriate to the expected transit time and season. [COLD PACK POLICY PLACEHOLDER]
4. Carriers and tracking
Orders ship via [CARRIER(S)]. A tracking number is emailed when your order is dispatched. Adult signature on delivery may be required.
5. Shipping rates
[SHIPPING RATE TABLE PLACEHOLDER]
6. Damaged or lost shipments
If a package arrives damaged or does not arrive, contact support@peptigenbioscience.com within [X] days of the expected delivery date with your order number and photos of any damage. See our Returns Policy.